FAQ

Candle Care

How long does the candle last?

An 8oz coconut soy candle lasts 40-45 hours with a properly cared for and trimmed wick.

How do I store my candle?

Store in a cool, dry place away from direct sunlight and heat to preserve its scent and quality.

How often should I trim a wood wick?

Trim your wood wick to 1/8 inch (3mm) before each burn to ensure a clean, even flame.

Why does my candle crackle?

The natural wood wick creates a cozy, crackling sound as it burns—just like a fireplace!

What is a wood wick?

A wood wick is a sustainably sourced wooden strip that burns slowly and evenly, adding a subtle crackling effect.

How can I burn the candle safely?

Always burn on a heat-resistant surface, keep away from flammable objects, and never leave unattended.

Trim the wick before each use for a safe, steady flame.

Shipping & Returns

How long does it take to ship?

Orders are processed within 2 business days, and shipping typically takes 3-9 business days, depending on your location.

What do I do if I put in the wrong address?

Please contact us immediately at theslowclubtoronto@gmail.com so we can update your address before your order ships.

Do you ship outside of Canada?

At this time, we ship to Canada and the U.S.

Why does my candle Can I pickup my order instead of shipping?

Yes! Local pickup is available at Promenade Mall in Vaughan or Downtown Toronto.

Please email theslowclubtoronto@gmail.com to arrange pickup.

What is the refund policy?

We accept returns on unused candles within 30 days of purchase.

Please contact us at theslowclubtoronto@gmail.com for assistance.

Do you accept exchange?

We currently do not offer exchanges, but if you have an issue with your order, reach out, and we’ll do our best to help!